Shipping Policy
Thank you for shopping with Poison Ivy Lashes.
Order Processing
Orders are typically processed within 1–3 business days after purchase. Processing times may be longer during launches, holidays, restocks, or periods of high order volume.
Shipping
Shipping times vary depending on the destination and shipping method selected at checkout.
Once your order has shipped, you will receive a confirmation email with tracking information.
Tracking
Please allow up to 24–48 hours for tracking information to update after your shipping confirmation is sent.
Shipping Address
Please make sure your shipping address is correct before completing your order. If you notice an error, contact us as soon as possible at poisonivylashco@gmail.com.
We cannot guarantee that an address can be changed once an order has entered processing or has shipped.
Lost, Delayed, or Stolen Packages
Poison Ivy Lashes is not responsible for carrier delays or packages marked as delivered that are lost or stolen after delivery.
If your package appears lost in transit, please contact us at poisonivylashco@gmail.com so we can help review the tracking information and determine the next steps.
Questions
For shipping questions, contact us at poisonivylashco@gmail.com.